Returns Policy

Can I return this product?
You can return this product for a refund, within 5 days after receiving your original order.

How to return this product?

You can request to return this product online (click on "My Account" on the top left part of the screen, then go to "Order History" or click HERE). You can also request a return by calling Customer Service on +2348023829639

What are the required conditions?

Please see below conditions for your return request to be accepted:-

  • Product must remain sealed, except if the product is defective or damaged
  • Product is still in its original packaging
  • Product is in its original condition and unused
  • Product is not damaged
  • Product label is still attached
  • Product is complete
  • You can return this product for a refund within 5 days after receiving your original order
  • You can return this product ONLY if you have received the wrong product or if the item has been damaged.
  • You cannot return the product if you change your mind or you don't like the product.

    The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!

What are the next steps?

Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver the product yourself to one of our stores.

Once the product is retrieved, we will proceed to examination.

In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

If examination is conclusive and conditions respected, we will proceed to refund within maximum 7 business days post retrieval product